The Customer Operations Representative will provide daily interaction and develop relationships with customer and carrier logistical teams in our San Francisco, CA office.
Accept customer orders via Email, web, TMS, or fax.
Update various customer TMS as needed.
Familiarize and maintain each assigned customer and their specific logistical needs.
Ensure that individual loads are entered in the system accurately and appointments are made and met.
Prepare intermodal dispatches for customer base.
Secure rail equipment to handle loads in a timely basis through various on-line equipment management sites including REZ-1, and various steamship lines web tools.
Select proper rail routing to ensure maximized profitability while maintaining customer’s service expectations – work with Pricing Manager to ensure that rates are up to date and proper routings are updated within the TMS.
Communicate transportation needs to vendors, including drayage agents and rail carriers, via email, phone, or fax.
Ensure customer’s loads are picked up and delivered in a timely basis.
Trace assigned customer shipments from origin to delivery utilizing daily trace reports, rail trace sites and direct communication with rail and drayage vendors.
Prepare customized load and trace reports for customers as required.
Set appointments for customer shipments and deliveries.
Maintain communication with customers, notifying them of shipment delays, accessorial charges, lading damage, etc., either via email, phone and/or fax notification.
Problem resolution for customer’s shipments, as required.
Obtain required documentation (PODs, BOLs, etc.) to support accounting operations that are to be included with our invoices to our customers.
Prepare accessorial invoices to be sent to customers, obtaining proper documentation from rail and drayage vendors to support the charges.
Prepare miscellaneous reports and assist with projects as necessary.
High School Diploma or GED required.
Associates Degree in Logistics and/or 1-2 years of experience in the Logistics industry preferred.
Strong computer skills. Previous experience with Express Technologies Dispatch system a plus.
Proficiency in Microsoft Word, Excel, PowerPoint and Outlook Email.
Work requires professional written and verbal communication and interpersonal skills.